Privacy Policy
Introduction
At DealerPulse, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using our application, you consent to the data practices described in this policy.
Information We Collect
Personal Information
- Personal identification information (name, email address, phone number)
- Business information (dealership name, role, business address)
- Authentication credentials
Audio Recordings and Transcripts
- Voice recordings of sales conversations (with explicit consent)
- Transcribed text of recorded conversations
- Analysis and insights derived from conversations
Usage and Technical Data
- Device information (device type, operating system, unique device identifiers)
- Usage statistics and interaction data
- Performance metrics and analytics
- IP address and location data
How We Use Your Information
- To provide and maintain our service
- To process and analyze sales conversations
- To generate insights and performance metrics
- To improve our service and user experience
- To provide customer support
- To send service updates and administrative messages
- To detect and prevent fraud or abuse
- To comply with legal obligations
Device Permissions and Features
Microphone Access
Our app requires microphone access to record sales conversations. This permission is only requested when you initiate a recording, and you can control this permission through your device settings. We never access the microphone without your explicit consent and active participation.
Storage Access
We require storage access to temporarily save recordings locally before secure upload. You can manage storage permissions through your device settings at any time.
Data Storage and Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for all data transmission
- Secure cloud storage with encryption at rest
- Regular security audits and vulnerability assessments
- Strict access controls and authentication requirements
- Automated backup and disaster recovery procedures
Third-Party Services
We use trusted third-party services for:
- Secure cloud storage and processing
- Speech-to-text transcription services
- Analytics and performance monitoring
- Authentication and security services
All third-party providers are carefully selected and contractually bound to maintain appropriate security measures and data protection standards.
Your Privacy Rights
You have the following rights regarding your data:
- Access and review your personal data
- Correct any inaccurate information
- Request deletion of your data
- Withdraw consent for audio recording
- Export your data in a portable format
- Opt-out of non-essential data collection
- Request limitation of data processing
To exercise any of these rights, please contact our privacy team using the information provided below.
Data Retention and Deletion
We retain your data only for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time through our app settings or by contacting our support team. Upon deletion request, we will:
- Remove your personal information from our active systems
- Delete associated audio recordings and transcripts
- Remove your data from our backup systems within 30 days
- Notify relevant third-party providers to delete your data
Children's Privacy
Our service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes through the app and/or email before they become effective. Continued use of our service after such modifications constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@dealerpulse.ai
Last Updated: 5/3/2025